Service Organization Performance Measurements

The following PDF file links can be selected to review some industry methods that are used to measure service performance and are applicable to measuring PCM and LWV Service;

1. Letter to Board Members on the subject dated 6/1/10
2. "LagTime" analysis PowerPoint presentation dated 5/17/03
3. MIS Database Utilization PowerPoint Presentation dated 2/22/05
4. Exception Report PowerPoint presentation to M Johns dated 12/21/04

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